Free Shipping On Orders Over $39

FAQ


 

Frequently Asked Questions !

RECURRENT QUESTIONS-ANSWERS!

 

Delivery

 

What are the shipping whaiting times for your products?

 

it takes 24 hours to process your order however, the product beingin a  very strong demand in thisperiod of the year our products generally take between 10 and 15 days to be delivered according to your address.

 

Do you ship all over the world?

 

Yes, absolutely. We ship worldwide.

 

Where do you ship your products?

 

Our offices are located in Nice, France. However, our warehouses ship internationally from 5 locations: France, United States, Australia, United Kingdom and Singapore.

 

I still have not received my order. What takes so much time?

 

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead trace your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about it, please contact us by email at ablamoonshop@gmail.com.

 

Do you provide tracking / tracking information for the product?

 

Yes, you will receive an email once your order has been shipped containing your tracking / tracking information. For some shipping companies, it takes 2-3 business days for the tracking information to be updated in the system. For logistical reasons, different items of the same order may sometimes be sent in separate packages, in case you specified the combined shipping.


 

My follow-up tells me "no information available at the moment" what's going on?

 

for some shipping companies, it takes 1-2 business days for the tracking information to be updated in the system.

 

Missing some items from my order, what's going on?

 

Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.

 

Orders)

 

I received a damaged item. What can I do ?

 

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: ablamoonshop@gmail.com and we will send you a similar replacement item as soon as possible.

How do I know if my payment is secure?

 

When you buy online using your credit card, all your information is entered into a secure SSL web page. Your information is then encrypted by SSL and sent directly to the network of our payment service provider, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

 

Payment

 

What payment methods are available?

 

We accept all major credit cards (VISA, Mastercard, AMEX). However, we do not accept checks, money orders or bank transfers.

 

 

Returns - Refunds

 

How to request a return?

 

For any information request, contact us on our support: ablamoonshop @ gmail.com . If you would like more information about returns please refer to our Return Policy.

 

Are return costs supported?

All returns and other charges are the responsibility of the customer.

Can I request a refund of the product?

 

You can submit a refund request to our support: ablamoonshop @ gmail.com .